One of my clients contacted me today because their email wasn't working. The server had randomly rebooted overnight and now they cannot send or receive mail and they are getting errors when connecting via Outlook.
While looking through error logs and troubleshooting this issue, here are some of the messages I received:
- Mail store is not available
- exchange store is not mounted
- database files in this store are corrupted
How do you mount the Mail Store?OK, so how the heck do you mount the mail store? As I said, I'm new at this.
Open System Manager
- Click on START
- All Programs
- Microsoft Exchange
- System Manager
- Go to Servers
- The name of your server
- First Storage Group
It will not mount - says it is corruptedIn my case both the Mailbox Store and the Public Folder Store were off-line and when I tried to mount them I would get an obscure error. Turns out both of these stores were corrupted.
I was finally able to fix it with the following command lines. First of all open a CMD prompt and CD to this directory: C:\Program Files\Exchsrvr\bin
Then execute this command:
eseutil /p "C:\Program Files\Exchsrvr\MDBDATA\priv1.edb" - This is the Mailbox Store
and then execute this command:
eseutil /p "C:\Program Files\Exchsrvr\MDBDATA\pub1.edb" - This is the Public Folder Store
After using the above commands I was able to mount the mail stores from the System Manager (above). I also read several people saying, Oh be careful with the /p (recovery) as it could cause issues. Instead try the /r (repair) option; but in my case the /r did no good at all.
Please also refer to these two documents: